Needs attention0
Alerts — low & out of stock
Recent movements
Rack occupancy — at a glance
Today
Picker workload (open orders)
Received today
Inbound tally — expected vs received
Stage A–D: Receive shipment & create GRN
Items in this shipment
Exception handling (SOP §1.5)
Quantity shortage
Hold unloading · recount · photograph · note in register → raise shortage claim to CaratLane DC
Broken seal
Stop unloading immediately · do not break seal → escalate to CaratLane & security before proceeding
Damaged goods
Photograph · quarantine · do not put in sellable stock → damage report to CaratLane POC within 2 hrs
SKU mismatch
Segregate · do not scan as received SKU → raise mismatch report, await CL instructions
Quantity excess
Segregate excess · do not process in WMS → await CaratLane confirmation before accepting
GRN log
Orders are created here first, then assigned to a picker. Pickers only see orders assigned to them in the Picking tab / mobile Pick view.
Order queue
Scan the tote bag barcode first, then the shelf's location label to confirm you're in the right spot, then scan the product — this checks the item actually belongs on that shelf.
My assigned orders
Orders are created and assigned to you from the Orders tab. Pick from the list below.
Pick exceptions (SOP §2.5)
Empty BIN / stockout
Mark exception · do not partially fulfil → supervisor checks WMS / locate alternate stock or escalate to CaratLane
Defective item in BIN
Remove item · place in HOLD zone → raise defect report · WMS inventory adjusted · supervisor to advise
SKU barcode mismatch
Stop pick · do not override WMS error → supervisor physically verifies · raise label discrepancy report
System / handheld failure
Use manual pick sheet · do not pick without documentation → entries in WMS when system restored
Pick tasks released (last 8)
Scan the tote bag's barcode to jump straight to its packing task — it's cross-checked against the order automatically.
Awaiting packing — pick tasks released
Scan the Proforma Invoice, then immediately scan that parcel's AWB sticker — dispatch completes automatically (recipient, address, weight and courier are pulled from the order). If a second Proforma Invoice is scanned before the AWB, the first order stays "Left Warehouse — AWB Pending" (not dispatched) and you'll get a warning.
Shree Maruti Dispatch Sheet
Generates the Account Booking Bulk Format Shree Maruti needs to register a day's parcels — every order dispatched that day via a Shree Maruti courier, one row per AWB. Download it and send it to them as-is.
Gati Dispatch Sheet
Generates a dispatch sheet for Gati — every order dispatched that day via a Gati courier, one row per AWB. Download it and send it to them as-is.
Movin Dispatch Sheet
Generates a dispatch sheet for Movin — every order dispatched that day via a Movin courier, one row per AWB. Download it and send it to them as-is.
Packed orders awaiting dispatch
Assign courier & AWB
Dispatched orders (with AWB assigned)
Receive & inspect return (§4.4)
Item QC grading (SOP §4.3)
QC grading guide (SOP §4.3)
Grade A — restock immediately
Unworn · all tags intact · original packaging · no stains or defects → putaway to BIN
Grade B — hold for CaratLane decision
Tried once · minor crease or light mark · tags may be off · may need repack / re-press
Grade C — segregate, send to CL QC team
Visibly worn · stained · pilling · broken zipper / missing tags · sole damage (shoes)
Return log (last 8)
| SKU | Category | Item | Variant | BIN (FIFO) | Qty | Price | Status |
|---|
Inventory Version History (last 20 snapshots)
15 racks (A–O), 6 shelves each. Racks with no items placed yet show as available capacity.
SKU Barcode Label Generator
Labels are formatted for 50mm (2-inch) thermal paper — compatible with SEZNIK Josh LD0801.
Select SKUs → Click Print → Save/open the print page → Send to printer via We Print app or Windows print dialog.
Size matters for scanning: your SKU codes (e.g. UNI-GS-F-34) are long, so use 50×30mm (Standard) or 50×25mm (Shelf tag) for products — 40×20mm (Small) doesn't leave enough room for the bars to print wide enough to scan reliably. Small is fine for short codes like tote/shelf labels.
Size matters for scanning: your SKU codes (e.g. UNI-GS-F-34) are long, so use 50×30mm (Standard) or 50×25mm (Shelf tag) for products — 40×20mm (Small) doesn't leave enough room for the bars to print wide enough to scan reliably. Small is fine for short codes like tote/shelf labels.
Shelf Location Labels
One label per physical shelf (15 racks × 6 shelves = 90). Stick one on each shelf — pickers scan it before scanning the product to confirm they're in the right spot.
Tote Bag Labels
One label per physical tote bag (10 totes). Pickers scan it before picking so items go in the right bag; packers scan it to auto-open the matching task and cross-check contents.
Trace a single order across pick, pack, dispatch and any QC exceptions logged against it.
SOP §6.2 — Weekly MIS reports to CaratLane every Monday by 10:00 AM for the previous week: Inbound, Outbound, Returns, Inventory, Exception reports.
SELECT REPORT WEEK:
MONTHLY MASTER REPORT:
One Excel workbook for the selected month, split into separate sheets so it's easy to read: Dashboard (headline KPIs + month-over-month), MoM Comparison, Orders, Inbound GRN (with PASS/HOLD/REJECT), Open ASN (what's still outstanding), Outbound Dispatch, Courier Breakdown, Financial Summary, and Inventory Snapshot.
Product Movement (selected week) — qty in vs qty out, per SKU
Inbound / GRN Report
Outbound / Dispatch Report
Returns Report
Exception Summary
Inventory Snapshot (current)
Packing Performance (selected week)
Team Productivity (selected week)
Weekly MIS Auto-Email (every Monday 10:00 AM)
Escalation matrix (SOP §6.1)
Issue / EventLevel 1 — EPS internalLevel 2 — CaratLane escalation
Qty discrepancy on receiving
Receiving Supervisor
CaratLane DC / Vendor Manager
Damaged goods received
Receiving Supervisor
CaratLane POC — with photos
Pick error / wrong shipment
Picking Supervisor
CaratLane Customer Service
Missing item in customer return
Returns Supervisor
CaratLane Logistics Head
Security breach / suspected theft
Warehouse Mgr + Security
CaratLane Senior Management
WMS system failure
IT Support / EPS Management
CaratLane IT / Logistics POC
Real-time KPIs
Alerts & Exceptions
Inventory ABC Analysis
Low Stock SKUs (reorder)
Pick Accuracy & Performance
Cycle Times (Average)
Quality & Compliance — Damage & Exception Log
Inventory value (live)
Monthly Billing (CaratLane contract)
Warehouse utilization
Bin efficiency
3D Space Utilization — 1,600 sq ft Warehouse
Rack occupancy (by shelf) — all 15 racks
Cost input parameters (update below)
Capacity alerts
0
Picks Today
0%
Accuracy
0m
Avg Cycle Time
0
Dispatches
Active tasks
Pending pick/pack: 0
Next up: —
Progress: 0%
Stock held by pickers: 0 units
HT20 Pro scanner setup — pair once: phone Bluetooth settings → HT20 Pro (keyboard/HID mode is the factory default, no app needed). Once paired, open Pick or Pack below and just pull the trigger — scans go straight in, no tapping required.
Count Configuration
Count Status & Metrics
Status: Not Started
Type: —
Month: —
Date: —
Counted By: —
Counted: 0 / 84
Progress: 0%
Count by SKU (Enter Physical Count)
Count Summary & Analysis
System vs Physical
Total System Qty: 0
Total Physical Count: 0
Total Variance: 0
Variance %: 0%
Accuracy Metrics
SKUs Counted: 0
With Discrepancies: 0
Accuracy: 0%
High Variance (±10%): 0
Previous Inventory Counts
EPS-WH-SOP-001 v1.0 — Full SOP quick reference (all 7 sections)
New here, or not sure where to click? Start with Quick Help below — it walks through every screen in this system in plain language. §0–§7 further down are the formal warehouse SOP (the physical process CaratLane requires) — Quick Help is how to actually operate the software that supports it.
Quick Help — how to use this WMS (start here)
This system is organised the same way as the sidebar on the left: Overview, Operations (day-to-day warehouse work), Inventory, Insights (reports/analytics), and Reference & Admin. If you're stuck mid-task, find the matching screen below — it explains what it's for and how to do the thing you're trying to do. Screens/buttons marked role-restricted only appear for certain roles (Admin, Supervisor, etc.) — if you can't see something mentioned here, you likely don't have that permission; ask your supervisor.
Top bar (every screen)
| What you see | What it does |
|---|---|
| Sync status (top right) | Shows whether your changes are saving to the cloud. If it ever says Offline or Error instead of connected, your recent actions may not be saved yet — don't close the tab; wait for it to reconnect, or tell your supervisor if it stays stuck. |
| Bell icon | Click for a dropdown of everything needing attention right now: out-of-stock SKUs, low-stock SKUs, and orders packed but not yet dispatched. Click any line to jump straight to it. |
| Red badge on Inbound tab | Count of exceptions + low-stock SKUs. Click it to jump straight to the Alerts & Exceptions panel on Analytics & Compliance. |
| User menu (top right) | Shows your name and role. From here: Audit Trail, Manage Users (Admin only), and Sign Out. |
| "More" button (bottom of sidebar) | Three options here, all restricted: Download Full Backup (Admin/Supervisor) exports every table as JSON + Excel; Restore from Backup (Admin/Supervisor) uploads one of those files back in, overwriting matching records; Clear All Data — Admin only, irreversible, wipes every GRN/pick/pack/dispatch/return/count record and resets stock to zero — is now blocked unless a backup was taken in the last 24 hours, and requires typing "DELETE ALL DATA" to confirm. Clear/Restore are for testing/reset/recovery only — never use them on live data without being absolutely certain. |
Overview
| Screen | What it's for | If you're stuck |
|---|---|---|
| Dashboard | Landing page — today's KPI numbers, low/out-of-stock alerts, recent movements, a rack-occupancy snapshot, and banners for same-day dispatch and aging orders. | This is a summary only — nothing is editable here. To act on something (e.g. a low-stock SKU), click it or go to the relevant tab (Inventory, Orders, etc.). |
Operations (day-to-day warehouse work)
| Screen | What it's for | How to do the common task |
|---|---|---|
| Inbound (§1) | Log incoming shipments (ASNs) and turn them into GRNs when goods physically arrive. | 1) Log an Expected Shipment first (vendor, carrier, expected date, item list — or upload an Excel manifest) so it shows on the Inbound Tally board. 2) When goods arrive, pick that ASN from "load expected" (or receive ad-hoc without one), and add each item as you physically count it — don't pre-fill the full expected list. 3) Submit to create the GRN, which assigns BIN locations. The Inbound Tally board shows every shipment's status: Expected (not yet received), Partial (short vs ASN — more may still be coming), Discrepancy (over vs ASN, or an unexpected SKU), Received (fully matched), or Closed (an Admin signed off on a confirmed shortage/overage — see below). Use Refresh to recalculate a stale tally, Print for a physical tally sheet, View/Edit to fix the expected item list. role-restricted If a shortage/overage is confirmed real (not a counting error) and nothing more is coming, an Admin can click Override & Close on that shipment, type a reason, and it drops off the open list for good instead of nagging forever. Reopen undoes that if it was closed by mistake. |
| Orders | Create customer orders and assign them to pickers. | Create one order at a time via the form, or use Bulk Import via CSV for many at once. New orders start Unassigned — assign a picker to move them into the pick queue. Only Unassigned orders can be edited (unassign first if you need to fix one that's already assigned). Orders sitting unassigned/unpicked too long show an aging warning on the Dashboard. |
| Picking (§2) | Where pickers work through their assigned orders. | Pickers see only their own assigned queue; Admin/Supervisor see everyone's. Picking is scan-gated in a strict order: scan the tote first, then the shelf/BIN label, then the item SKU — you cannot skip ahead. A scan mismatch means stop, don't pick — it's flagging a real location or product error. |
| Packing (§3) | Verify and pack a picked order before it ships. | Scan the tote barcode to auto-open the matching order — this replaces hunting for the right order manually. Verify every item by scan, record packaging materials and box weight/dimensions, then print the packing slip. Order moves to the Dispatch queue automatically. |
| Dispatch (§3 Stage D) | Hand packed orders off to the courier. | Stage packed orders by zone, enter the courier partner and AWB number, and mark dispatched. All orders packed today must be dispatched the same day (EOD rule: Picked = Packed = Dispatched) — the Dashboard's same-day banner flags anything still pending. |
| Returns (§4) | Process RMA/RTO returns coming back from customers/courier. | Log the return against its RMA/RTO reference, grade the item using the QC grading guide (Grade A/B/C — see §4 below), then restock Grade A items to a BIN. Grade B/C hold for a CaratLane decision — don't restock those yourself. |
| Mobile Dashboard | The scan-driven picking/packing interface built for handheld scanners (e.g. HT20 Pro) on the warehouse floor. | Works the same tote→shelf→item scan order as desktop Picking. If you lose signal mid-scan, keep working — scans queue locally and sync automatically once you're back online; you don't need to redo anything. |
Inventory
| Screen | What it's for | How to do the common task |
|---|---|---|
| Inventory | The full SKU catalog — search, filter, and edit stock. | Search/filter by category or stock status. The BIN column is editable (click it to split one SKU across multiple bins with an explicit qty per row — at least one row must be >0; to zero out a SKU entirely, use Adjust Qty instead, not the bin editor). Add product creates a brand-new SKU. Past snapshots are kept in Version History at the bottom. |
| Rack View | Visual map of all 15 racks (A–O) × 6 shelves = 90 physical bins. | Occupied bins show the product, quantity, and a stock-level bar. Empty bins show Available — role-restricted click the + button to hand that bin to an out-of-stock SKU as its new default location, or to a brand-new product. Use the search box above the racks to jump straight to a bin code (e.g. "C4") or find a SKU/product by name instead of scrolling all 90 bins. The summary bar at the top shows total/occupied/available bins and overall utilization %. |
| Inventory Count | Physical stock counts (cycle counts) reconciled against the system. | Run a Reconciliation Count to compare system quantity vs what you physically counted. Past counts are listed below for reference. |
| Label Printer | Print barcode labels — for SKUs, shelf/BIN locations, and tote bags. | Search or filter to find what you need, pick a label size, and print. Shelf and tote labels are what picking/packing scan against, so reprint immediately if one gets damaged. |
Insights (reports & analytics)
| Screen | What it's for | How to do the common task |
|---|---|---|
| Order Status | Look up any single order's full history — a customer-service / "where's my order" tool. | Type or scan the Order ID (or click a Recent Order chip) to see its complete timeline: created, assigned, every tote/shelf/item scan, packed, dispatched, any exceptions. Click Copy tracking link to copy a link that opens this same timeline without needing to log in — useful for sharing an order's status with CaratLane directly. |
| Reports | Weekly/monthly operational reports, including a full formatted Monthly Master Report (Excel, with charts) and the CaratLane MIS email. | Download the Monthly Master Report for a given month. In the MIS email panel, set the "send to"/CC addresses and either send immediately or turn on auto-send every Monday at 10:00 AM. |
| Analytics & Compliance | The Alerts & Exceptions panel the bell icon and Inbound badge both link to, plus ABC analysis, low-stock list, performance metrics, cycle times, and the compliance log. | This is where to actually resolve what the bell/badge are warning about — scroll to Alerts & Exceptions for the live list. |
| Finance & Capacity | Billing (packaging charges, prorated storage) and warehouse-wide rack capacity. | Use this for CaratLane billing figures and to see overall rack utilization across the whole warehouse at once. |
Reference & Admin
| Screen | What it's for |
|---|---|
| SOP Reference | This page — Quick Help (above) for using the software, §0–§7 (below) for the formal warehouse process CaratLane requires. |
| Audit Trail Admin/Supervisor | Every consequential action in the system, logged with who/when/what — bin reassignments, discrepancy overrides, voided GRNs, and more. Use this to answer "who changed this and when." |
| Users Admin only | Manage staff accounts and roles. Each role (Admin, Supervisor, Picker, Packer, Viewer, Packaging Viewer) sees a different set of tabs and can/can't edit different things — if a teammate is missing a button mentioned in this guide, check their role here first. |
Still stuck after checking here? Don't guess on anything that touches stock quantities, dispatch, or a discrepancy override — ask your Supervisor or Admin. Getting it wrong is far more work to undo than asking a quick question.
§0 — Purpose, scope & key definitions
Establishes standardized guidelines for all warehouse operations by EPS Worldwide Integrated Logistics on behalf of CaratLane (A Tanishq Partnership). Covers inbound receiving, order picking, packing & dispatch, and reverse logistics.
| Term | Definition |
|---|---|
| ASN | Advance Shipment Notice — electronic document from supplier listing expected goods |
| GRN | Goods Received Note — internal record confirming receipt of stock |
| SKU | Stock Keeping Unit — unique identifier for each product variant |
| WMS | Warehouse Management System — software used for inventory tracking |
| QC | Quality Check — inspection of goods for damage, authenticity, or discrepancy |
| BIN | Designated storage location within the warehouse |
| FIFO | First In, First Out — stock rotation method (strictly enforced) |
| RTO | Return to Origin — shipment returned by courier without delivery |
| RMA | Return Merchandise Authorization — approval for a customer return |
| POD | Proof of Delivery — document signed by consignee on delivery |
§1 — Inbound receiving process
ASN required 24 hrs before arrival. GRN within 4 hrs. Putaway TAT ≤ 2 hrs. Discrepancy report ≤ 2 hrs. Weight variance >2% must be flagged.
| Step | Stage | Action | Standard |
|---|---|---|---|
| 1–4 | A: Arrival & docking | Verify carrier, check seal, sign docket, assign bay | Match vs ASN. Broken seal → stop, escalate before unloading |
| 5–9 | B: Physical count | Unload, count cartons, count inner units, weigh, scan barcodes | Max 5 cartons high. Weight variance >2% → flag. Scan each SKU into WMS |
| 10–14 | C: QC inspection | Visual QC packaging, visual QC product, tag check, classify, quarantine rejects | PASS / HOLD / REJECT. HOLD/REJECT → quarantine. Inform CL POC within 2 hrs |
| 15–19 | D: GRN & putaway | Create GRN in WMS, assign BIN, putaway, confirm, file documents | Scan item + BIN at placement. FIFO strictly. File documents same day |
KPIs (§1.6)
GRN created within 4 hrs of shipment arrival≥ 95%Daily
Receiving accuracy (units vs ASN)≥ 99.5%Per shipment
Putaway TAT after GRN creation≤ 2 hrsDaily
Discrepancy report submission TAT≤ 2 hrsPer incident
§2 — Order picking process
Three methods: Single (high-value / complex), Batch (high-volume), Zone (zone-consolidated). Priority order: Express > Standard > Pre-order.
| Step | Stage | Action | Standard |
|---|---|---|---|
| 1–3 | A: Pick list | Receive order from WMS, load pick list, prioritise tasks | Each task: Order ID, SKU, BIN location, quantity |
| 4–9 | B: Physical picking | Navigate to BIN, scan BIN label, scan item SKU, inspect, place in tote, confirm pick | Scan BIN before pick. Mismatch → DO NOT pick. Defective → HOLD zone |
| 10–12 | C: Tote transfer | Mark task complete, label tote, transfer to packing station | Mark complete in WMS. Record handover time to packing supervisor |
§3 — Packing & dispatch process
CaratLane-approved packaging only. EPS self-ships via own delivery network. EOD reconciliation mandatory: Picked = Packed = Dispatched.
| Step | Stage | Action | Standard |
|---|---|---|---|
| 1–4 | A: Order verification | Receive tote, scan order ID, verify item vs order, final QC | Mismatch → STOP immediately. Never mix totes. |
| 5–8 | B: Packing | Select CL poly bag, fold garment to standard, add invoice, seal outer box | Standard fold per CL spec. Never omit invoice. Min 3 tape strips. |
| 9–11 | C: Labelling | Print AWB label, affix to box top, scan packed box in WMS | Label must show: Order ID, AWB, name, address, PIN, phone, courier |
| 12–16 | D: Dispatch | Stage by zone, generate manifest, load vehicle, driver sign-off, WMS update, EOD recon | Driver signs manifest count. EOD: Picked = Packed = Dispatched |
§4 — Returns processing procedure
Every return must have authorised RMA or RTO record. Open only in dedicated returns QC area with CCTV active. Returns Supervisor + associate both present at all times. RTO re-delivery/cancellation instruction from CaratLane within 24 hrs.
| Grade | Condition | Disposition |
|---|---|---|
| Grade A | Unworn, all tags intact, original packaging, no stains or defects | Return to sellable stock — repack & putaway to BIN |
| Grade B | Tried once, minor crease or light mark, tags may be off but present | Hold — CaratLane decision: repack or re-press |
| Grade C | Visibly worn, stained, pilling, broken zipper/button, missing tags, sole damage | Segregate — send to CaratLane QC team for further assessment |
§5 — Security, compliance & safety
| Area | Requirement |
|---|---|
| CCTV | Mandatory: receiving dock, packing station, returns area, storage, all entry/exit points |
| Access control | CaratLane storage zone restricted to authorised EPS staff only |
| Cycle counts | Weekly stock counts reconciled against WMS |
| Photography | No photography of CL products, inventory, or warehouse layout without written approval |
| Hygiene | Clean hands when handling CL apparel. No eating, drinking, or smoking near CL inventory |
| Fire safety | Extinguishers checked monthly. Emergency exit routes clear at all times |
| Lifting | Items above 20 kg require team lift. Ergonomic practices enforced |
| Data security | Customer order data not shared outside EPS-CL team. WMS credentials are individual — not shared |
| Incident reporting | All near-miss or actual incidents reported to Warehouse Manager within 1 hour |
| Documents | Invoices, GRNs, manifests stored in labelled files. Shredded post-retention per CL policy |
§6 — Escalation matrix & weekly MIS reporting
Weekly MIS to CaratLane every Monday by 10:00 AM covering: Inbound Report (GRN count, discrepancies), Outbound Report (dispatches, courier-wise, COD value), Returns Report (grading summary, restock count), Inventory Report (live WMS stock by SKU), Exception Report (all exceptions and resolution status).
§7 — Document control & revision history
Document No: EPS-WH-SOP-001 · Version: 1.0 · Effective: April 2026 · Prepared by: EPS Worldwide Integrated Logistics, Mumbai · Review cycle: Annually or upon process change · Classification: Confidential
This document is prepared and submitted by EPS Worldwide Integrated Logistics for the exclusive operational use of CaratLane fulfilment. Reproduction or distribution outside of CaratLane and EPS Worldwide without written permission is prohibited.
Audit Trail — All System Actions
Data Integrity Check
Scans every order/packing task in memory for the kinds of silent handoff failures that have caused stuck orders before (picked with no packing task, phantom duplicate tasks, orders pointing nowhere). Read-only — flags issues, doesn't fix them.
Checking...
User Management