Alerts — low & out of stock
Recent movements
Inbound tally — expected vs received
Stage A–D: Receive shipment & create GRN
Items in this shipment
Exception handling (SOP §1.5)
Quantity shortage
Hold unloading · recount · photograph · note in register → raise shortage claim to CaratLane DC
Broken seal
Stop unloading immediately · do not break seal → escalate to CaratLane & security before proceeding
Damaged goods
Photograph · quarantine · do not put in sellable stock → damage report to CaratLane POC within 2 hrs
SKU mismatch
Segregate · do not scan as received SKU → raise mismatch report, await CL instructions
Quantity excess
Segregate excess · do not process in WMS → await CaratLane confirmation before accepting
GRN log (last 10)
Orders are created here first, then assigned to a picker. Pickers only see orders assigned to them in the Picking tab / mobile Pick view.
Order queue
Scan the tote bag barcode first, then the shelf's location label to confirm you're in the right spot, then scan the product — this checks the item actually belongs on that shelf.
My assigned orders
Orders are created and assigned to you from the Orders tab. Pick from the list below.
Pick exceptions (SOP §2.5)
Empty BIN / stockout
Mark exception · do not partially fulfil → supervisor checks WMS / locate alternate stock or escalate to CaratLane
Defective item in BIN
Remove item · place in HOLD zone → raise defect report · WMS inventory adjusted · supervisor to advise
SKU barcode mismatch
Stop pick · do not override WMS error → supervisor physically verifies · raise label discrepancy report
System / handheld failure
Use manual pick sheet · do not pick without documentation → entries in WMS when system restored
Pick tasks released (last 8)
Scan the tote bag's barcode to jump straight to its packing task — it's cross-checked against the order automatically.
Awaiting packing — pick tasks released
Packed orders awaiting dispatch
Assign courier & AWB
Dispatched orders (with AWB assigned)
Receive & inspect return (§4.4)
Item QC grading (SOP §4.3)
QC grading guide (SOP §4.3)
Grade A — restock immediately
Unworn · all tags intact · original packaging · no stains or defects → putaway to BIN
Grade B — hold for CaratLane decision
Tried once · minor crease or light mark · tags may be off · may need repack / re-press
Grade C — segregate, send to CL QC team
Visibly worn · stained · pilling · broken zipper / missing tags · sole damage (shoes)
Return log (last 8)
| SKU | Category | Item | Variant | BIN (FIFO) | Qty | Status |
|---|
Inventory Version History (last 20 snapshots)
15 racks (A–O), 6 shelves each. Racks with no items placed yet show as available capacity.
SKU Barcode Label Generator
Labels are formatted for 50mm (2-inch) thermal paper — compatible with SEZNIK Josh LD0801.
Select SKUs → Click Print → Save/open the print page → Send to printer via We Print app or Windows print dialog.
Size matters for scanning: your SKU codes (e.g. UNI-GS-F-34) are long, so use 50×30mm (Standard) or 50×25mm (Shelf tag) for products — 40×20mm (Small) doesn't leave enough room for the bars to print wide enough to scan reliably. Small is fine for short codes like tote/shelf labels.
Size matters for scanning: your SKU codes (e.g. UNI-GS-F-34) are long, so use 50×30mm (Standard) or 50×25mm (Shelf tag) for products — 40×20mm (Small) doesn't leave enough room for the bars to print wide enough to scan reliably. Small is fine for short codes like tote/shelf labels.
Shelf Location Labels
One label per physical shelf (15 racks × 6 shelves = 90). Stick one on each shelf — pickers scan it before scanning the product to confirm they're in the right spot.
Tote Bag Labels
One label per physical tote bag (10 totes). Pickers scan it before picking so items go in the right bag; packers scan it to auto-open the matching task and cross-check contents.
Trace a single order across pick, pack, dispatch and any QC exceptions logged against it.
SOP §6.2 — Weekly MIS reports to CaratLane every Monday by 10:00 AM for the previous week: Inbound, Outbound, Returns, Inventory, Exception reports.
SELECT REPORT WEEK:
MONTHLY MASTER REPORT:
One spreadsheet for the selected month: GRNs received + inbound stock (SKU, qty, time in), every order with full customer detail and pick/pack/dispatch timestamps + AWB/courier, and a live inventory count.
Inbound / GRN Report
Outbound / Dispatch Report
Returns Report
Exception Summary
Inventory Snapshot (current)
Packing Performance (selected week)
Team Productivity (selected week)
Weekly MIS Auto-Email (every Monday 10:00 AM)
Escalation matrix (SOP §6.1)
Issue / EventLevel 1 — EPS internalLevel 2 — CaratLane escalation
Qty discrepancy on receiving
Receiving Supervisor
CaratLane DC / Vendor Manager
Damaged goods received
Receiving Supervisor
CaratLane POC — with photos
Pick error / wrong shipment
Picking Supervisor
CaratLane Customer Service
Missing item in customer return
Returns Supervisor
CaratLane Logistics Head
Security breach / suspected theft
Warehouse Mgr + Security
CaratLane Senior Management
WMS system failure
IT Support / EPS Management
CaratLane IT / Logistics POC
Real-time KPIs
Alerts & Exceptions
Inventory ABC Analysis
Low Stock SKUs (reorder)
Pick Accuracy & Performance
Cycle Times (Average)
Quality & Compliance — Damage & Exception Log
Cost & Profitability Summary
Cost per operation
Warehouse utilization
Bin efficiency
3D Space Utilization — 1,600 sq ft Warehouse
Rack occupancy (by shelf) — all 15 racks
Cost input parameters (update below)
Capacity alerts
0
Picks Today
0%
Accuracy
0m
Avg Cycle Time
0
Dispatches
Active tasks
Pending pick/pack: 0
Next up: —
Progress: 0%
Stock held by pickers: 0 units
HT20 Pro scanner setup — pair once: phone Bluetooth settings → HT20 Pro (keyboard/HID mode is the factory default, no app needed). Once paired, open Pick or Pack below and just pull the trigger — scans go straight in, no tapping required.
Count Configuration
Count Status & Metrics
Status: Not Started
Type: —
Month: —
Date: —
Counted By: —
Counted: 0 / 84
Progress: 0%
Count by SKU (Enter Physical Count)
Count Summary & Analysis
System vs Physical
Total System Qty: 0
Total Physical Count: 0
Total Variance: 0
Variance %: 0%
Accuracy Metrics
SKUs Counted: 0
With Discrepancies: 0
Accuracy: 0%
High Variance (±10%): 0
Previous Inventory Counts
EPS-WH-SOP-001 v1.0 — Full SOP quick reference (all 7 sections)
§0 — Purpose, scope & key definitions
Establishes standardized guidelines for all warehouse operations by EPS Worldwide Integrated Logistics on behalf of CaratLane (A Tanishq Partnership). Covers inbound receiving, order picking, packing & dispatch, and reverse logistics.
| Term | Definition |
|---|---|
| ASN | Advance Shipment Notice — electronic document from supplier listing expected goods |
| GRN | Goods Received Note — internal record confirming receipt of stock |
| SKU | Stock Keeping Unit — unique identifier for each product variant |
| WMS | Warehouse Management System — software used for inventory tracking |
| QC | Quality Check — inspection of goods for damage, authenticity, or discrepancy |
| BIN | Designated storage location within the warehouse |
| FIFO | First In, First Out — stock rotation method (strictly enforced) |
| RTO | Return to Origin — shipment returned by courier without delivery |
| RMA | Return Merchandise Authorization — approval for a customer return |
| POD | Proof of Delivery — document signed by consignee on delivery |
§1 — Inbound receiving process
ASN required 24 hrs before arrival. GRN within 4 hrs. Putaway TAT ≤ 2 hrs. Discrepancy report ≤ 2 hrs. Weight variance >2% must be flagged.
| Step | Stage | Action | Standard |
|---|---|---|---|
| 1–4 | A: Arrival & docking | Verify carrier, check seal, sign docket, assign bay | Match vs ASN. Broken seal → stop, escalate before unloading |
| 5–9 | B: Physical count | Unload, count cartons, count inner units, weigh, scan barcodes | Max 5 cartons high. Weight variance >2% → flag. Scan each SKU into WMS |
| 10–14 | C: QC inspection | Visual QC packaging, visual QC product, tag check, classify, quarantine rejects | PASS / HOLD / REJECT. HOLD/REJECT → quarantine. Inform CL POC within 2 hrs |
| 15–19 | D: GRN & putaway | Create GRN in WMS, assign BIN, putaway, confirm, file documents | Scan item + BIN at placement. FIFO strictly. File documents same day |
KPIs (§1.6)
GRN created within 4 hrs of shipment arrival≥ 95%Daily
Receiving accuracy (units vs ASN)≥ 99.5%Per shipment
Putaway TAT after GRN creation≤ 2 hrsDaily
Discrepancy report submission TAT≤ 2 hrsPer incident
§2 — Order picking process
Three methods: Single (high-value / complex), Batch (high-volume), Zone (zone-consolidated). Priority order: Express > Standard > Pre-order.
| Step | Stage | Action | Standard |
|---|---|---|---|
| 1–3 | A: Pick list | Receive order from WMS, load pick list, prioritise tasks | Each task: Order ID, SKU, BIN location, quantity |
| 4–9 | B: Physical picking | Navigate to BIN, scan BIN label, scan item SKU, inspect, place in tote, confirm pick | Scan BIN before pick. Mismatch → DO NOT pick. Defective → HOLD zone |
| 10–12 | C: Tote transfer | Mark task complete, label tote, transfer to packing station | Mark complete in WMS. Record handover time to packing supervisor |
§3 — Packing & dispatch process
CaratLane-approved packaging only. EPS self-ships via own delivery network. EOD reconciliation mandatory: Picked = Packed = Dispatched.
| Step | Stage | Action | Standard |
|---|---|---|---|
| 1–4 | A: Order verification | Receive tote, scan order ID, verify item vs order, final QC | Mismatch → STOP immediately. Never mix totes. |
| 5–8 | B: Packing | Select CL poly bag, fold garment to standard, add invoice, seal outer box | Standard fold per CL spec. Never omit invoice. Min 3 tape strips. |
| 9–11 | C: Labelling | Print AWB label, affix to box top, scan packed box in WMS | Label must show: Order ID, AWB, name, address, PIN, phone, courier |
| 12–16 | D: Dispatch | Stage by zone, generate manifest, load vehicle, driver sign-off, WMS update, EOD recon | Driver signs manifest count. EOD: Picked = Packed = Dispatched |
§4 — Returns processing procedure
Every return must have authorised RMA or RTO record. Open only in dedicated returns QC area with CCTV active. Returns Supervisor + associate both present at all times. RTO re-delivery/cancellation instruction from CaratLane within 24 hrs.
| Grade | Condition | Disposition |
|---|---|---|
| Grade A | Unworn, all tags intact, original packaging, no stains or defects | Return to sellable stock — repack & putaway to BIN |
| Grade B | Tried once, minor crease or light mark, tags may be off but present | Hold — CaratLane decision: repack or re-press |
| Grade C | Visibly worn, stained, pilling, broken zipper/button, missing tags, sole damage | Segregate — send to CaratLane QC team for further assessment |
§5 — Security, compliance & safety
| Area | Requirement |
|---|---|
| CCTV | Mandatory: receiving dock, packing station, returns area, storage, all entry/exit points |
| Access control | CaratLane storage zone restricted to authorised EPS staff only |
| Cycle counts | Weekly stock counts reconciled against WMS |
| Photography | No photography of CL products, inventory, or warehouse layout without written approval |
| Hygiene | Clean hands when handling CL apparel. No eating, drinking, or smoking near CL inventory |
| Fire safety | Extinguishers checked monthly. Emergency exit routes clear at all times |
| Lifting | Items above 20 kg require team lift. Ergonomic practices enforced |
| Data security | Customer order data not shared outside EPS-CL team. WMS credentials are individual — not shared |
| Incident reporting | All near-miss or actual incidents reported to Warehouse Manager within 1 hour |
| Documents | Invoices, GRNs, manifests stored in labelled files. Shredded post-retention per CL policy |
§6 — Escalation matrix & weekly MIS reporting
Weekly MIS to CaratLane every Monday by 10:00 AM covering: Inbound Report (GRN count, discrepancies), Outbound Report (dispatches, courier-wise, COD value), Returns Report (grading summary, restock count), Inventory Report (live WMS stock by SKU), Exception Report (all exceptions and resolution status).
§7 — Document control & revision history
Document No: EPS-WH-SOP-001 · Version: 1.0 · Effective: April 2026 · Prepared by: EPS Worldwide Integrated Logistics, Mumbai · Review cycle: Annually or upon process change · Classification: Confidential
This document is prepared and submitted by EPS Worldwide Integrated Logistics for the exclusive operational use of CaratLane fulfilment. Reproduction or distribution outside of CaratLane and EPS Worldwide without written permission is prohibited.
Audit Trail — All System Actions
User Management